Laird Superfood, Inc.
In their words
“Despite this quality setback, our net promoter score remains at an extremely healthy 69 points and our customer satisfaction score is a 4.9 on a five point scale.”
“Overall, our consumer loyalty metrics remain at an all-time high with our net promoter score reaching 82 in Q4 and our customer satisfaction remained at a 4.9 on a 5 point scale.”
“Despite the headwinds in the quarter, our consumer loyalty metrics reach an all time high with our NPS, or Net Promoter Score, reaching 82 in Q2.”
Disclosed NPS over time
Every Net Promoter Score Laird Superfood, Inc. has published, by date.
NPS disclosures (8)
Further, our customer service and Net Promoter Scores remain best-in-class and our consumers clearly recognize and appreciate the care with which we handle their orders from their website interaction to arrival at their door.
First, our Net Promoter Score and customer satisfaction scores are indicative of our incredible brand strength and the trust based on our brand by Laird Superfood consumers and should be the envy of any virtually any major food company today.
Despite this quality setback, our net promoter score remains at an extremely healthy 69 points and our customer satisfaction score is a 4.9 on a five point scale.
Overall, our consumer loyalty metrics remain at an all-time high with our net promoter score reaching 82 in Q4 and our customer satisfaction remained at a 4.9 on a 5 point scale.
You can see that in our NPS scores, which are consistently hovering in that 80-plus mark at this point. Our customer satisfaction score, which recently were 4.9 out of five, consumers really value what we bring and its differentiation versus the other…
Despite the headwinds in the quarter, our consumer loyalty metrics reach an all time high with our NPS, or Net Promoter Score, reaching 82 in Q2.
With a leading Net Promoter Score and a portfolio of great tasting better for you plant based products, we are right on trend and poised to capture additional market share and achieve our long-term vision to become one of the leading players in the…
Our customers feel deeply connected to our brand and want to engage with us as evidenced by our strong repeat rate and 76% Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.