Freshpet, Inc.
freshpet.com ↗In their words
“Freshpet’s Net Promoter Score is outstanding, but perhaps the most telling statistic I have come across is that the repeat rate for Freshpet is 71%.”
“Our Net Promoter score was 8.0. While this represents a 0.3 point decline from our previous survey (2020), we believe that the positive score continues to demonstrate our employees' positive perception about the future of Freshpet and strong belief in…”
“Retailer Partners Delivers benefits in traffic, frequency and retailer margins A Difficult Business to Replicate 7 Winning Product with consumers 78% Net Promoter Score Significant Untapped Potential Low awareness/ Penetration Modest distribution…”
Disclosed NPS over time
Every Net Promoter Score Freshpet, Inc. has published, by date.
NPS disclosures (3)
Our Net Promoter score was 8.0. While this represents a 0.3 point decline from our previous survey (2020), we believe that the positive score continues to demonstrate our employees' positive perception about the future of Freshpet and strong belief in…
Freshpet’s Net Promoter Score is outstanding, but perhaps the most telling statistic I have come across is that the repeat rate for Freshpet is 71%.
…Retailer Partners Delivers benefits in traffic, frequency and retailer margins A Difficult Business to Replicate 7 Winning Product with consumers 78% Net Promoter Score Significant Untapped Potential Low awareness/ Penetration Modest distribution…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.