Nestlé
nestle.com ↗In their words
“Nestlé deploys Salesforce Agentforce to provide AI-powered customer answers, leveraging NPS among other company-defined KPIs.”
“Nestlé runs rewards campaigns to enhance consumer loyalty and drive customer retention.”
NPS disclosures (1)
Nestlé deploys Salesforce Agentforce to provide AI-powered customer answers, leveraging NPS among other company-defined KPIs.
Retention disclosures (1)
Nestlé runs rewards campaigns to enhance consumer loyalty and drive customer retention.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.