Medifast
In their words
“Fo r 2023 , t h e Co mp e n sat i o n Co mmi ttee se l ec t e d the following three financial measures: (i) R eve nu e, (ii) Opera tin g In come and (iii) Client Net Promoter Score ("NPS").”
“In addition, based on management's recommendations, the Compensation Committee approved the selection of Client Net Promoter Score ("NPS") as a new performance metric, which it believes is sensitive to business disruption, and predicts business growth.”
“Products and services 22 Credit Card Bad Debt Normalized Product Returns as a % of Sales Call Center Metrics Consumer Net Promoter Score Monthly Client Retention Rate 23 All Key Metrics Trending Positively Enhance Coach & Client Experience 2 •”
NPS disclosures (3)
Fo r 2023 , t h e Co mp e n sat i o n Co mmi ttee se l ec t e d the following three financial measures: (i) R eve nu e, (ii) Opera tin g In come and (iii) Client Net Promoter Score ("NPS").
In addition, based on management's recommendations, the Compensation Committee approved the selection of Client Net Promoter Score ("NPS") as a new performance metric, which it believes is sensitive to business disruption, and predicts business growth.
…products and services 22 Credit Card Bad Debt Normalized Product Returns as a % of Sales Call Center Metrics Consumer Net Promoter Score Monthly Client Retention Rate 23 All Key Metrics Trending Positively Enhance Coach & Client Experience 2 •
Retention disclosures (2)
Medifast slashed FY 2022 guidance to $1.58B–$1.66B citing macroeconomic factors and impact to customer retention.
Retention rate: 86% — “Customer retention rates 86 %”
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.