NPS Intelligence (beta)

“National Research NRC's Net Promoter Score reached 68 in Q4 2025, reflecting strong customer trust.”

“Guernsey visitor Net Promoter Score reached 77 points between April and June – the highest on record – up from 68 points.”

“Malaysia's Postal Service saw its Net Promoter Score for retail services rise from 32.0, accompanying improvements in customer satisfaction.”

“Chicago Housing Authority earned a positive 24.5 NPS from its first resident survey in recent history, confirming more residents view CHA positively than negatively.”

“TPO appointed new operations director; Net Promoter Score rose from -3 to 65, first-time resolution increased from 40% to 90%, complaints fell 40%.”

“Durham County Council's Net Promoter Score increased from 24.5 to 42.4 through its inclusive active ageing pathway.”

“San Diego MTS reported NPS of +44 for bus and +50 for trolley service in its 2024 customer satisfaction survey, significantly above the national average.”

“Helsinki's social and health services reached record-high satisfaction with an NPS of 64 in 2024.”

“Exmoor National Park achieved a Net Promoter Score of 91 out of 100 in a published study of tourist satisfaction.”