In their words
“Icare reported a 26-week return to work rate uplift to 82%, demonstrating improvement in customer outcomes and net promoter score.”
“NSW digital driver's licence trial generated very high satisfaction with a Net Promoter Score of 83-plus.”
“Icare's net promoter score has continued to rise while its 26-week return-to-work rate held steady at 83.7%.”
Disclosed NPS over time
Every Net Promoter Score icare has published, by date.
NPS disclosures (4)
…icare's net promoter score has continued to rise while its 26-week return-to-work rate held steady at 83.7%.
…icare's NPS slipped from 14 to 13 in February 2020.
Since launching a new CX programme 18 months ago, icare has seen improvements in its Net Promoter Score.
NSW digital driver's licence trial generated very high satisfaction with a Net Promoter Score of 83-plus.
Retention disclosures (1)
…icare reported a 26-week return to work rate uplift to 82%, demonstrating improvement in customer outcomes and net promoter score.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.