Insurance brokers
42
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
0
Silent
known companies, nothing published
Lighthouse companies
Goosehead Insurance
Insurance brokers · goosehead.com
72NPS · 2026
NRR 100% · 2024GRR 88% · 2026Retention 86% · 2026
“NPS has decreased to 72 as of March 31, 2026, compared to 87 as of March 31, 2025. Client Retention Client Retention is calculated by comparing the number of clients that…”
Latest: SEC 10-Q quarterly report
Gallagher
Insurance brokers · ajg.com
84NPS · 2025
“Gallagher achieved 84% NPS (World Class Service) and 98% client retention with double-digit revenue and EBITDA growth.”
Latest: stlmag.com
SelectQuote Insurance Services
Insurance brokers · selectquote.com
58NPS · 2025
“SelectQuote Insurance Services reports a Net Promoter Score of 58, which falls within the 'Great' category by established NPS standards.”
Latest: morningstar.com
Embroker
Insurance brokers · embroker.com
70NPS · 2023
“Embroker has an NPS of 70+ and is the highest rated business insurance company in the market.”
Latest: insurancenewsnet.com
WI
Westwood Insurance Agency
Insurance brokers
91NPS · 2022
“Westwood Insurance Agency achieved an industry-leading Net Promoter Score of 91, ranking in the Top 100 P&C agencies.”
Latest: finance.yahoo.com
TP
The Plan Group
Insurance brokers
85NPS · 2022
“The Plan Group scores net promoter score of 85, considered world-class for a five-star brokerage.”
Latest: insurancebusinessmag.com
AI
AP Intego Insurance Group
Insurance brokers
65NPS · 2019
“AP Intego maintains NPS above 65 and CSAT of more than 97 percent consistently.”
Latest: globenewswire.com
MW
Mitchell & Whale (Mitch)
Insurance brokers
80NPS · 2022
“Mitchell & Whale (rebranded as Mitch) reports Net Promoter Scores consistently above 80 and 4.8 Google star rating.”
Latest: insurancebusinessmag.com
IA
Insurance Advisernet Australia
Insurance brokers
85NPS · 2020
“Insurance Advisernet Australia reports NPS of +85 with 97% overall satisfaction rating.”
Latest: insurancebusinessmag.com
S
SSQ
Insurance brokers
51NPS · 2020
“SSQ's employee net promoter score increased from 40 to 51 despite significant pandemic-driven changes in employee lifestyle.”
Latest: benefitscanada.com
SL
Scotland's largest independent insurance broker
Insurance brokers
82NPS · 2020
“An unnamed Scottish insurance broker achieved an NPS of 82 and the highest Investor in Customers score (9.04/10) in Scotland.”
Latest: scottishbusinessnews.net
More companies
Number of entries in brackets.
Aon plc12Exzeo Group, Inc.7Brown & Brown6The Baldwin Insurance Group, Inc.6Huize5QBE Insurance5TWFG5Admiral4Lockton2Swinton Group2AUB Group1Ace Insurance1Acrisure1Beazley1Bouchard Insurance1Bridgeway Insurance Inc.1Broker Network1CAA1Dtown Insurance1Ethos Broking1Insureon1Kenidia Assurance1Lloyd's1NFP (Aon Company)1Najm1Nelson & West Coast Branch1Peninsula Insurance Agency1Qualicorp Consultoria E Corretora De Seguros SA1Ryan Specialty1Sigo Seguros1Steadfast1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.