QBE Insurance
qbe.com ↗In their words
“QBE Insurance reported a slowdown in group renewal rate growth, increasing by only 0.3% compared to 2.1% previously.”
“QBE Insurance reports renewal rates rose by average of 9.6%, underpinning consistent customer retention.”
“QBE reported improved customer retention alongside a 22% rise in gross written premiums and $750 million net profit.”
NPS disclosures (2)
QBE Insurance maintained customer service levels and Net Promoter Scores at pre-COVID-19 levels in Q2 2020.
QBE's Net Promoter Score increased by 59 points over the last 18 months for its direct customer base as part of new customer service approach.
Retention disclosures (3)
QBE Insurance reported a slowdown in group renewal rate growth, increasing by only 0.3% compared to 2.1% previously.
QBE Insurance reports renewal rates rose by average of 9.6%, underpinning consistent customer retention.
QBE reported improved customer retention alongside a 22% rise in gross written premiums and $750 million net profit.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.