Gallagher
ajg.com ↗In their words
“Gallagher achieved 84% NPS (World Class Service) and 98% client retention with double-digit revenue and EBITDA growth.”
“AJG's risk management business drove organic growth in Q2 2026 through net new business and strong retention.”
“Arthur J. Gallagher's Risk Management division posted 16% revenue growth and 12% organic growth driven by new business and retention.”
NPS disclosures (1)
Gallagher achieved 84% NPS (World Class Service) and 98% client retention with double-digit revenue and EBITDA growth.
Retention disclosures (2)
AJG's risk management business drove organic growth in Q2 2026 through net new business and strong retention.
Arthur J. Gallagher's Risk Management division posted 16% revenue growth and 12% organic growth driven by new business and retention.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.