Brown & Brown
bbinsurance.com ↗In their words
“A retention rate in retail, as you've heard us say before in an office, overall might be 92% to 95% overall revenue retention”
“Brown & Brown continues to benefit from higher customer retention and strong organic revenue growth.”
“Brown & Brown reports improved customer retention as part of its strategic growth initiatives.”
NPS disclosures (1)
Brown & Brown acquired digital insurance agency CoverHound and CyberPolicy, which have maintained a leading Net Promoter Score.
Retention disclosures (5)
Brown & Brown continues to benefit from higher customer retention and strong organic revenue growth.
Brown & Brown reports improved customer retention as part of its strategic growth initiatives.
Brown & Brown reports improved customer retention across business lines.
Retention rate (retail): 93% (Q2 2020) — “a retention rate in retail, as you've heard us say before in an office, overall might be 92% to 95% overall revenue retention”
Brown & Brown's Sterling Group acquisition includes finance/insurance products and customer retention strategies for dealer partners.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.