Huize
huize.com ↗In their words
“Cumulative persistency ratios for long-term insurance in 13th and 25th months remained at industry high levels of over 95%”
“Persistency ratios for long-term life and health insurance in the 13 and 26 months have remained about 94%”
“Persistency ratio for long-term life and health insurance in the 13th and 25th month of the policy remained stable at 94%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Huize reports over 95% customer retention with a customer base of 12.3 million, demonstrating strong competitive position.
Retention rate (long-term insurance): 95% (Q2 2024) — “cumulative persistency ratios for long-term insurance in 13th and 25th months remained at industry high levels of over 95%”
Retention rate (long-term life and health insurance): 94% (Q4 2020) — “persistency ratios for long-term life and health insurance in the 13 and 26 months have remained about 94%”
Retention rate (long-term life and health insurance): 94% (Q3 2020) — “persistency ratio for long-term life and health insurance in the 13th and 25th month of the policy remained stable at 94%”
Retention rate (long-term life and health insurance products): 94% (Q2 2020) — “94% for long-term life and health insurance products, which we believe ranks our platform among the leading industry peers”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.