TWFG
In their words
“Consolidated written premium retention was 93%, up from 89% in the prior year period”
“This contributed to a retention rate of 89% in Q2, consistent with our long-term averages”
“Retention rates across our platform have also normalized to our historic average of 88% this quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 93% (Q2 2026) — “Consolidated written premium retention was 93%, up from 89% in the prior year period”
TWFG reported consolidated retention of 92% in Q1 earnings with 35.3% total revenue growth.
Retention rate: 92% (Q4 2025) — “We saw consolidated growth in both renewals and new business while maintaining a 92% retention rate”
Retention rate: 89% (Q2 2025) — “This contributed to a retention rate of 89% in Q2, consistent with our long-term averages”
Retention rate (personal lines): 88% (Q1 2025) — “retention rates across our platform have also normalized to our historic average of 88% this quarter”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.