Aon plc
aon.com ↗In their words
“Renews every year with 95% retention rates on average”
“In US brokerage we had retention rates at 95%”
“85% is renewed business and retention rates 90% plus on average”
NPS disclosures (3)
Stevens’ efforts significantly contributed to the Company’s elevation of its brand in 2025, strengthening the Company’s net promoter score and brand recognition.
We're also proud to report that our client feedback continues to be outstanding as net promoter scores are at a five-year high. Additionally, Aon's colleague engagement is at the highest levels we've seen over the past decade, consistent with top…
For our clients, NPS scores are at their highest levels since we began tracking them with strong client satisfaction and retention. For our shareholders, 10 plus years averaging 16% annual shareholder returns.
Retention disclosures (9)
Retention rate: 95% (Q1 2020) — “renews every year with 95% retention rates on average”
Retention rate (US brokerage): 95% (Q4 2019) — “In US brokerage we had retention rates at 95%”
Retention rate: 90% (9M 2019) — “85% is renewed business and retention rates 90% plus on average”
Retention rate: 95% (Q4 2018) — “strong client retention rates of approximately 95% on average across the portfolio”
Retention rate (Health and Benefits): 94% (Q1 2017) — “strong management of the renewal book portfolio drove retention rates greater than 94% on average”
Retention rate (Retail): 93% (Q1 2017) — “strong management of the renewable portfolio drove retention rates of 93% on average”
Retention rate: 90% (Q1 2017) — “strong retention rates greater than 90%”
Retention rate (Retail Brokerage): 90% (Q4 2016) — “management of our renewal book portfolio...which is driving retention rates of more than 90% on average across retail brokerage”
Retention rate (Retail Brokerage): 90% (Q1 2016) — “With management of our renewal book through Aon Client Promise and retention rates of more than 90% on average across retail brokerage”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.