Verticals / Transport & logistics / Ride-hailing & mobility
Ride-hailing & mobility
29
Companies
with a public disclosure
14
Gave a number
a disclosed NPS
43
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Stagecoach
Ride-hailing & mobility · stagecoachbus.com
2NPS · 2025
20252025
“Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), marking only positive-territory bus operator.”
Latest: cambridgeindependent.co.uk
Apollo Scooters
Ride-hailing & mobility · apolloscooters.com
63NPS · 2026
20262026
“Apollo Scooters' Net Promoter Score of 62.6 (based on 2,721 responses) exceeds the consumer electronics industry average of 25–40.”
Latest: aol.com
Dallas Area Rapid Transit (DART)
Ride-hailing & mobility · dart.org
34NPS · 2026
“DART's Net Promoter Score reached a record 33.7 with overall satisfaction at 74.9%, a six-year high.”
Latest: metro-magazine.com
Colorado RTD
Ride-hailing & mobility · rtd-denver.com
54NPS · 2025
“Colorado RTD's Access-a-Ride service recorded a Net Promoter Score of +54 in a rider survey; Access-on-Demand scored +81.”
Latest: cbsnews.com
Bolt
Ride-hailing & mobility · bolt.eu
82NPS · 2026
“Bolt tracks average Net Promoter Score of 82 as an indicator of brand health.”
Latest: chiefmarketer.com
InDrive
Ride-hailing & mobility · indrive.com
83NPS · 2025
“InDrive's pilot for its super-app expansion in frontier markets achieved a net promoter score of 83%, with five orders per user per month.”
Latest: ainvest.com
NuCompass Mobility
Ride-hailing & mobility · nucompass.com
85NPS · 2026
“Last year, we earned an NPS of 85, placing us firmly in the "excellent" category”
Latest: nucompass.com
First Bus
Ride-hailing & mobility · firstbus.co.uk
17NPS · 2026
“First Bus reduced lost mileage by 17% while its Net Promoter Score increased from 11 to 17.”
Latest: busandcoachbuyer.com
HSL
Ride-hailing & mobility · hsl.fi
38NPS · 2024
“HSL reports Net Promoter Score of 38 in March 2024, measuring likelihood of customers recommending services.”
Latest: hsl.fi
IntrCity SmartBus
Ride-hailing & mobility · intrcity.com
58NPS · 2023
“IntrCity SmartBus achieved an NPS of 58, demonstrating the brand's dedication to customer experience.”
Latest: cxotoday.com
More companies
Number of entries in brackets.
Silent
Companies we know of in ride-hailing & mobility that have published nothing on NPS or retention.
Ride-Hailing & Carpooling
Bus Transportation
Ride-Hailing
Bus Manufacturer
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.