NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Gaming

Gaming

55
Companies
with a public disclosure
13
Gave a number
a disclosed NPS
61
Median latest NPS
last 3 years
2
Silent
known companies, nothing published

Lighthouse companies

FIRY11 NPS disclosures
44NPS · 2023
20202023
“For the year ended December 31, 2022 , our customer support team achieved a 92% Player CSAT and 44 Player NPS rating for cash players. Our Trust & Safety team reviews any…”
— Skillz Inc. · SEC 10-K annual report · filed 31 Mar 2023
Latest: SEC 10-K annual report
Softswiss
Gaming · softswiss.com
94NPS · 2026
“SOFTSWISS Young Fest achieved an Employee Net Promoter Score of 94 and an event experience rating of 4.64 out of 5.”
— reported by yogonet.com · 18 May 2026
Latest: yogonet.com
Continent 8 Technologies
Gaming · continent8.com
71NPS · 2026
“Continent 8 Technologies' NPS of 71 reflects customer trust and team commitment.”
— reported by next.io · 4 Aug 2026
Latest: next.io
Krafton
Gaming · krafton.com
8NPS · 2026
“Krafton's NPS for PUBG Ally chat feature rose from approximately +8 in the early stage during the on-device model optimization period.”
— reported by invenglobal.com · 29 Sep 2026
Latest: invenglobal.com
Crusaders (rugby)
Gaming · crusaders.co.nz
82NPS · 2026
“Crusaders fans reported an NPS of +82 at the new stadium, with 97% of fans wanting to return.”
— reported by crusaders.co.nz · 3 Jul 2026
Latest: crusaders.co.nz
iGB
Gaming · igb.com
51NPS · 2025
“IGB brand reports NPS of +51 alongside 89% visitor satisfaction and 90% return rate.”
— reported by pressgiochi.it · 19 Nov 2025
Latest: pressgiochi.it
Gallagher Premiership Rugby
Gaming · premiershiprugby.com
74NPS · 2026
“Gallagher Premiership Final 2026 achieved a Net Promoter Score of +74, scoring among the highest levels of fan experience.”
— reported by premiershiprugby.com · 8 Jul 2026
Latest: premiershiprugby.com
Flutter
Gaming · flutter.com
FLUT
34NPS · 2024
Latest: morningstar.com
28NPS · 2026
“Simply Sweet Games improved Net Promoter Score from -10 to +28 alongside strong player ratings.”
— reported by techcouver.com · 4 Aug 2026
Latest: techcouver.com
iGB Live! / iGB Affiliate
Gaming · igblive.com
55NPS · 2021
Latest: igamingbusiness.com
70NPS · 2019
“PLL reports average net promoter score of 70, showing similar scores whether games played at large or small venues.”
— reported by sportsbusinessdaily.com · 4 Oct 2019
Latest: sportsbusinessdaily.com
51NPS · 2022
“IGB Affiliate London reports NPS of +51 alongside 89% satisfaction rating and 90% likelihood of return.”
— reported by yogonet.com · 20 May 2022
Latest: yogonet.com

More companies

Number of entries in brackets.

Silent

Companies we know of in gaming that have published nothing on NPS or retention.

Gaming Studio
Gaming Studio

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.