NTN Buzztime Inc
In their words
“Customer churn was 6.2% for the quarter down from 7.6% in the prior year period”
“Customer churn was 7.9% for the quarter down from 8.3% in the prior year period”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (venues): 6.2% (Q2 2011) — “Customer churn was 6.2% for the quarter down from 7.6% in the prior year period”
Churn (venues): 7.9% (Q4 2010) — “Customer churn was 7.9% for the quarter down from 8.3% in the prior year period”
Churn (NTN iTV Network): 21% (2005) — “The churn rate was 21% for 2005, 21% for 2004 and 22% for 2003.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.