NetEase
netease.com ↗In their words
“With strong engagement and loyalty, it achieved a retention rate of over 70% in the fourth quarter”
“Retention rates were approximately 70% in the fourth quarter for both advanced level programming courses and Go courses”
“For our go and coding courses, their renewal rates have reached close to 70%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (Youdao flagship course): 70% (Q4 2024) — “With strong engagement and loyalty, it achieved a retention rate of over 70% in the fourth quarter”
Retention rate (programming and Go courses): 70% (Q4 2023) — “retention rates were approximately 70% in the fourth quarter for both advanced level programming courses and Go courses”
Retention rate (Go and coding courses): 70% (Q2 2023) — “For our go and coding courses, their renewal rates have reached close to 70%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.