Flutter
flutter.com ↗In their words
“Flutter Entertainment achieved 77% year-on-year customer retention through product innovation and superior user experience.”
“Flutter reported higher customer retention results in Pennsylvania iGaming market.”
“Flutter reports increased customer retention rates in Q3, boosted by the start of the NBA season.”
NPS disclosures (1)
Flutter Entertainment's net promoter score improved to 34% in 2023 from 28% in 2019.
Retention disclosures (3)
Flutter reported higher customer retention results in Pennsylvania iGaming market.
Flutter Entertainment achieved 77% year-on-year customer retention through product innovation and superior user experience.
Flutter reports increased customer retention rates in Q3, boosted by the start of the NBA season.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.