Live Nation Entertainment, Inc.
livenation.com ↗In their words
“For the seventh consecutive year we will have a net renewal rate of over 100%”
“Ticketmaster, where its EBITDA has grown...our renewal rates are over 100%”
“Ticketmaster achieved a net customer retention rate of 102%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (Ticketmaster venue clients): 100% (Q2 2016) — “for the seventh consecutive year we will have a net renewal rate of over 100%”
Retention rate (Ticketmaster): 100% (Q1 2016) — “Ticketmaster, where its EBITDA has grown...our renewal rates are over 100%”
Net revenue retention (Ticketmaster): 102% (FY2011) — “Ticketmaster achieved a net customer retention rate of 102%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.