Verticals / Wholesale & distribution / Industrial & electrical distribution
Industrial & electrical distribution
20
Companies
with a public disclosure
5
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
12
Silent
known companies, nothing published
Lighthouse companies
SL
SiteOne Landscape Supply
Industrial & electrical distribution · siteone.com
85NPS · 2026
20192026
“Of the percentage achievement between threshold and target goals and between target and max goals. (5) During the 2025 Fiscal Year, the Company achieved a Company NPS l…”
Latest: SEC proxy statement
Ferguson Enterprises
Industrial & electrical distribution · ferguson.com
65NPS · 2016
“Between 45 and 50, we are only as good as or marginally better than good competitors, we do not yet -- we have not yet managed to get it clear competitive service advanta…”
Latest: Earnings call, Q2 2016
Metal Supermarkets
Industrial & electrical distribution · metalsupermarkets.com
96NPS · 2025
20242025
“Metal Supermarkets franchisee has maintained a 96% Net Promoter Score since 2022.”
Latest: franchising.com
HS
HD Supply Holdings, Inc.
Industrial & electrical distribution · hdsupply.com
88NPS · 2017
“Customer Relationships “Living Space” Maintenance Professional (MRO) is the Core Customer Perceived Importance Net Promoter Score3 of 88% Customers Plan to Use HD Supply …”
Latest: SEC 8-K filing
More companies
Number of entries in brackets.
Silent
Companies we know of in industrial & electrical distribution that have published nothing on NPS or retention.
AT
Tire Distribution
AI
Industrial Distributor
BD
Distribution Center
BH
Building Materials Distribution
BC
Building Materials Distributor
BP
Industrial Distributor
E
Industrial Distributor
FS
Industrial Equipment Distribution
R
Electrical Distribution
SF
Electrical Distributor
S
Industrial Distribution
WI
HVAC Distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.