Verticals / Travel, hospitality & leisure / Casinos & gaming venues
Casinos & gaming venues
39
Companies
with a public disclosure
3
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
Kaizen Gaming
Casinos & gaming venues · kaizengaming.com
94NPS · 2026
“Kaizen Gaming reported a Net Promoter Score of 94% among volunteer programme participants.”
Latest: europeangaming.eu
Sunrise Senior Living
Casinos & gaming venues · sunriseseniorliving.com
57NPS · 2026
“Sunrise Senior Living's resident Net Promoter Score climbed to 57 in 2025, more than 2.5 times the broader hospitality industry average.”
Latest: mcknightsseniorliving.com
More companies
Number of entries in brackets.
MGM Resorts18DraftKings14CAESARS ENTERTAINMENT Corp13GVC Holdings3BetMGM2Betsson2EBET, Inc.2ESPN Bet / Penn2FanDuel2Ice2Meridianbet2Real Luck Group Ltd.2William Hill2Allwyn1Brightstar Lottery PLC1Churchill Downs Incorporated1Crown Sydney1Everi Holdings Inc.1Galaxy Gaming, Inc.1Gaming Analytics1Golden Whale1ISLE OF CAPRI CASINOS INC1Incredible Technologies1Jackpotjoy1Klutch Sports Group1Marina Bay Sands1PlayOJO1Rank Group1SJM1Sandbox VR1Smarkets1Solbet1The Jockey Club1VIP Play, Inc.1Wynn1theScore Bet1
Silent
Companies we know of in casinos & gaming venues that have published nothing on NPS or retention.
LV
Fortune 500 #317
AE
Gaming & Entertainment
RS
Online Gaming & Betting
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.