ESPN Bet / Penn
pennentertainment.com ↗In their words
“Net revenue retention (Ontario sports betting (theScore Bet)): 118% (six-month (Q1 2023)) — “six-month retention rates that are 118% higher than the U.S.”
“Penn shifts strategy to customer retention following ESPN Bet deal ending, aiming to retain customer accounts.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Penn shifts strategy to customer retention following ESPN Bet deal ending, aiming to retain customer accounts.
Net revenue retention (Ontario sports betting (theScore Bet)): 118% (six-month (Q1 2023)) — “six-month retention rates that are 118% higher than the U.S.”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.