NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Transport & logistics  /  Parcel & courier

Parcel & courier

24
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
4
Silent
known companies, nothing published

Lighthouse companies

United Parcel Service, Inc.
Parcel & courier · ups.com
Fortune 500 #47UPS3 NPS disclosures
44NPS · 2026
20222026
Churn 0% · 2026
“In the U.S., we finished the year with a NPS of 44 and moved closer toward our target NPS of 50.”
— reported by investors.ups.com · 9 Apr 2026
Latest: investors.ups.com
Saudia Cargo
Parcel & courier · saudiacargo.com
3 NPS disclosures
57NPS · 2026
20252026
“Saudia Cargo recorded NPS of 57, reflecting growing customer confidence, as it adds four Boeing 777 freighters to fleet.”
— reported by avitrader.com · 7 Jul 2026
Latest: avitrader.com
Nova Poshta
Parcel & courier · novaposhta.ua
81NPS · 2025
20192025
“Nova Poshta reported NPS of 80.8 for 2024, supported by customer-focused strategy.”
— reported by en.interfax.com.ua · 2 May 2025
Latest: en.interfax.com.ua
Manna
Parcel & courier · manna.com
86NPS · 2026
“Manna, an air delivery company, reported a Net Promoter Score of 86 as it raises $50M Series B.”
— reported by stattimes.com · 7 Apr 2026
Latest: stattimes.com
DroneUp
Parcel & courier · droneup.com
70NPS · 2026
“DroneUp customer survey found a Net Promoter Score of 70 out of 100 in the drone delivery market.”
— reported by netchoice.org · 7 Oct 2026
Latest: netchoice.org
InPost S.A.
Parcel & courier · inpost.pl
76NPS · 2026
“InPost S.A. operates 21 million locker users and 17 million app users, with a net promoter score of 76.”
— reported by tipranks.com · 1 Sep 2026
Latest: tipranks.com
Pickup (La Poste Group)
Parcel & courier · laposte.fr
29NPS · 2026
“Pickup (La Poste Group subsidiary) recorded a Net Promoter Score of +29 in a retail survey, with 83% of retailers reporting the experience met or exceeded expectations.”
— reported by cep-research.com · 10 Jul 2026
Latest: cep-research.com
Dolly
Parcel & courier · dolly.com
80NPS · 2019
“On-demand delivery startup Dolly reports Net Promoter Scores well above 80.”
— reported by benzinga.com · 7 May 2019
Latest: benzinga.com
DPD
Parcel & courier · dpd.com
76NPS · 2023
“DPD has a Net Promoter Score of 76 and delivers over 400 million parcels annually.”
— reported by ceotodaymagazine.com · 22 Sep 2023
Latest: ceotodaymagazine.com
Blue Dart
Parcel & courier · bluedart.com
100NPS · 2020
“Blue Dart scored a Net Promoter Score of 100 percent for its specialized Temperature Controlled Logistics solution.”
— reported by expresscomputer.in · 7 Oct 2020
Latest: expresscomputer.in
NZ Post
Parcel & courier · nzpost.co.nz
0NPS · 2019
“NZ Post reported a Net Promoter Score of zero in 2018, indicating balanced promoters and detractors.”
— reported by stuff.co.nz · 11 Mar 2019
Latest: stuff.co.nz
Yodel
Parcel & courier · yodel.co.uk
10NPS · 2018
“Yodel's five millionth 'Have Your Say' respondent submitted a net promoter score of 10, with very positive customer satisfaction scores.”
— reported by tamebay.com · 26 Apr 2018
Latest: tamebay.com

More companies

Number of entries in brackets.

Silent

Companies we know of in parcel & courier that have published nothing on NPS or retention.

Parcel Delivery
Last-Mile Delivery
Courier & Delivery
Parcel Delivery Services

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.