Yodel
yodel.co.uk ↗In their words
“Yodel's five millionth 'Have Your Say' respondent submitted a net promoter score of 10, with very positive customer satisfaction scores.”
“Yodel's China operation aims to support customer retention and increased order values.”
NPS disclosures (1)
Yodel's five millionth 'Have Your Say' respondent submitted a net promoter score of 10, with very positive customer satisfaction scores.
Retention disclosures (1)
Yodel's China operation aims to support customer retention and increased order values.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.