Verticals / Pharma, medtech & health distribution / Pharmaceuticals
Pharmaceuticals
19
Companies
with a public disclosure
5
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
23
Silent
known companies, nothing published
Lighthouse companies
OH
OPKO Health, Inc.
Pharmaceuticals · opko.com
92NPS · 2022
Retention 100% · 2022
“Scarlet is now available to more than 150 million homes across the U.S., has a lifetime net promoter score of 92 and a client retention rate of 100%.”
Latest: Earnings call, Q2 2022
Piramal Pharma Solutions
Pharmaceuticals · piramal.com
55NPS · 2025
“Piramal Pharma Solutions achieved a Net Promoter Score of 55, exceeding industry averages in a third-party assessment by DNV.”
Latest: prnewswire.com
HanmiGlobal
Pharmaceuticals · hanmiglobal.com
84NPS · 2025
“HanmiGlobal achieved a record Net Promoter Score of 83.5 in H1 2025, the highest since introducing NPS surveys in 2007.”
Latest: biz.chosun.com
OR
Oncology/Rare Disease Therapies company (unspecified)
Pharmaceuticals
94NPS · 2025
“A precision medicine company in oncology and rare diseases reported a Patient Satisfaction NPS of 94, far exceeding industry average.”
Latest: ainvest.com
More companies
Number of entries in brackets.
Silent
Companies we know of in pharmaceuticals that have published nothing on NPS or retention.
EL
Fortune 500 #65
PI
Fortune 500 #69
BM
Fortune 500 #90
GS
Fortune 500 #142
V
Fortune 500 #297
AP
Pharmaceutical Company
AT
AP
Pharmaceutical Company
AB
Pharmaceuticals
AP
Pharmaceutical Company
BP
Pharmaceuticals
DR
Pharmaceutical
II
Pharmaceutical
MI
Pharmaceuticals
NE
Life Sciences Reagents
NP
Pharmaceutical Developer
PP
Specialty Pharmaceutical
PC
Pharmaceutical & OTC
SP
Pharmaceutical Services
SP
Specialty Pharmaceutical
TP
Pharmaceutical Company
TT
Pharmaceuticals
XP
Pharmaceutical Developer
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.