Sanofi
sanofi.com ↗In their words
“End of Q2 for United we have a 56% retention rate”
“Overall retention of 50% at CVS”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (UnitedHealthcare): 56% (Q2 2017) — “end of Q2 for United we have a 56% retention rate”
Retention rate (CVS (pharmacy/formulary)): 50% (Q2 2017) — “overall retention of 50% at CVS”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.