NPS Intelligence (beta)

Disclosed NPS & retention by vertical

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Latest disclosed NPS
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NPS entries
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96%
Retention
3 Jun 2021
2021
Years covered
1 entries in all

In their words

“Customer retention rate +96% Erytra-Eflexis® Since launch on Q2 2017”
— Grifols SA · SEC 6-K report · filed 3 Jun 2021 · NI-B96153C

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Retention disclosures (1)

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3 Jun 2021
Retention96%

Retention rate (Erytra-Eflexis® instruments): 96% (Since Q2 2017) — “Customer retention rate +96% Erytra-Eflexis® Since launch on Q2 2017”

— Grifols SA · SEC 6-K report · filed 3 Jun 2021 · NI-B96153C
SEC 6-K report ↗

Lighthouse companies in Pharma, medtech & health distribution

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.