Merck & Co Inc
merck.com ↗In their words
“With a 97% client retention rate, Merck-Medco remains the leading pharmacy benefits manager”
“With a 97% client retention rate, Merck-Medco remains the leading pharmacy benefits manager”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (pharmacy benefits manager clients): 97% (Q2 2001) — “With a 97% client retention rate, Merck-Medco remains the leading pharmacy benefits manager”
Retention rate (Merck-Medco (pharmacy benefits manager)): 97% (Q2 2001) — “With a 97% client retention rate, Merck-Medco remains the leading pharmacy benefits manager”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.