Verticals / Energy & utilities / Oil & gas
Oil & gas
19
Companies
with a public disclosure
4
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
68
Silent
known companies, nothing published
Lighthouse companies
TotalEnergies SE
Oil & gas · totalenergies.com
27NPS · 2026
“Our Net Promoter Score (NPS) has risen to +27”
Latest: lubmarine.totalenergies.com
MB
Mananga Border
Oil & gas
100NPS · 2026
“Mananga Border achieved a 100% Net Promoter Score in December 2024, reflecting exceptional service delivery and customer satisfaction.”
Latest: pressreader.com
Shell
Oil & gas · shell.com
60NPS · 2017
“Shell's customer experience transformation across 30+ markets drove NPS from below 20 to 60, and CSAT from 6.4 to 8.5.”
Latest: bdaily.co.uk
More companies
Number of entries in brackets.
Silent
Companies we know of in oil & gas that have published nothing on NPS or retention.
EM
Fortune 500 #9
CC
Fortune 500 #21
MP
Fortune 500 #30
VE
Fortune 500 #39
C
Fortune 500 #71
PE
Fortune 500 #143
HS
Fortune 500 #160
OP
Fortune 500 #162
ER
Fortune 500 #190
HC
Fortune 500 #196
CE
Fortune 500 #212
DE
Fortune 500 #242
DE
Fortune 500 #281
VG
Fortune 500 #306
DU
Fortune 500 #380
AC
Fortune 500 #412
O
Fortune 500 #421
N
Fortune 500 #429
AR
Coal Production & Logistics
AR
Oil & Gas Exploration
AI
Oil & Gas Services
BP
Oil & Gas Company
BE
Oil & Gas
BS
Mineral Rights & Royalties
CR
Natural Gas Producer
CE
Oil Refining
CR
Oil & Gas Producer
CN
Oil & Gas
CE
Oil & Gas Producer
CG
Mineral Rights & Royalties
CP
CR
Oil & Gas
CL
Oil & Gas Services
CT
Mineral Rights & Royalties
EM
Mineral Rights & Royalties
ES
Oil & Gas Company
FE
Oil & Gas Equipment
G
Oil & Gas
GL
Oil & Gas
HR
Mineral Rights & Royalties
IO
Oil & Gas Producer
KE
Oil & Gas
MR
Oil & Gas
MR
Mineral Rights & Royalties
MO
Oil & Gas
OF
Natural Gas & Fuel
OI
Oil & Gas Services
OS
Oil & Gas Equipment
PB
Mineral Rights & Royalties
PR
Oil & Gas
PB
Oil & Gas
PD
Oil & Gas Services
RR
Natural Gas Producer
RT
Oil & Gas Equipment Services
SE
Oil & Gas Producer
SR
Mineral Rights & Royalties
SJ
Mineral Rights & Royalties
SE
Oil & Gas
SL
Oil & Gas Services
SE
Oil & Gas
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.