NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Energy & utilities  /  Oil & gas

Oil & gas

19
Companies
with a public disclosure
4
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
68
Silent
known companies, nothing published

Lighthouse companies

TotalEnergies SE
Oil & gas · totalenergies.com
TTE
27NPS · 2026
“Our Net Promoter Score (NPS) has risen to +27”
— reported by lubmarine.totalenergies.com · 8 Apr 2026
Latest: lubmarine.totalenergies.com
100NPS · 2026
“Mananga Border achieved a 100% Net Promoter Score in December 2024, reflecting exceptional service delivery and customer satisfaction.”
— reported by pressreader.com · 31 Jan 2026
Latest: pressreader.com
Shell
Oil & gas · shell.com
SHEL
60NPS · 2017
“Shell's customer experience transformation across 30+ markets drove NPS from below 20 to 60, and CSAT from 6.4 to 8.5.”
— reported by bdaily.co.uk · 19 Dec 2017
Latest: bdaily.co.uk
NGRRF
Oil & gas
70NPS · 2026
Latest: finance.biggo.com

More companies

Number of entries in brackets.

Silent

Companies we know of in oil & gas that have published nothing on NPS or retention.

Fortune 500 #9
Fortune 500 #21
Fortune 500 #39
Fortune 500 #71
Fortune 500 #143
Fortune 500 #160
Fortune 500 #190
Fortune 500 #196
Fortune 500 #212
Fortune 500 #242
Fortune 500 #281
Fortune 500 #306
Fortune 500 #380
Fortune 500 #412
Fortune 500 #421
Fortune 500 #429
Coal Production & Logistics
Oil & Gas Exploration
Oil & Gas Services
Oil & Gas Company
Mineral Rights & Royalties
Natural Gas Producer
Oil Refining
Oil & Gas Producer
Mineral Rights & Royalties
Oil & Gas Services
Mineral Rights & Royalties
Mineral Rights & Royalties
Oil & Gas Company
Oil & Gas Equipment
Oil & Gas
Oil & Gas
Mineral Rights & Royalties
Oil & Gas Producer
Mineral Rights & Royalties
Natural Gas & Fuel
Oil & Gas Equipment
Mineral Rights & Royalties
Oil & Gas Services
Natural Gas Producer
Oil & Gas Equipment Services
Oil & Gas Producer
Mineral Rights & Royalties
Mineral Rights & Royalties
Oil & Gas Services

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.