Verticals / Energy & utilities / Shell
Shell
shell.com ↗60
Latest disclosed NPS
19 Dec 2017
1
NPS entries
1 with a number
2017
Years covered
1 entries in all
In their words
“Shell's customer experience transformation across 30+ markets drove NPS from below 20 to 60, and CSAT from 6.4 to 8.5.”
NPS disclosures (1)
19 Dec 2017
NPS60
Shell's customer experience transformation across 30+ markets drove NPS from below 20 to 60, and CSAT from 6.4 to 8.5.
— reported by bdaily.co.uk · 19 Dec 2017 · NI-AB929EF
bdaily.co.uk ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.