Verticals / Public sector & non-profit / Charities & non-profits
Charities & non-profits
21
Companies
with a public disclosure
9
Gave a number
a disclosed NPS
88
Median latest NPS
last 3 years
2
Silent
known companies, nothing published
Lighthouse companies
Operation HOPE
Charities & non-profits · operationhope.org
79NPS · 2026
20242026
“Operation HOPE increased Net Promoter Score to 79 in 2025 annual report, described as among the highest scores an organization can achieve.”
Latest: streetinsider.com
SCORE Manasota
Charities & non-profits · score.org
92NPS · 2019
20172019
“SCORE Manasota reported a Net Promoter Score of 91.6.”
Latest: heraldtribune.com
Make-A-Wish UK
Charities & non-profits · makeawish.org.uk
100NPS · 2025
“Make-A-Wish UK achieved a 100% Net Promoter Score from attending families for the first time in the charity's history.”
Latest: eventindustrynews.com
SM
Springfield Museums
Charities & non-profits · springfieldmuseums.org
81NPS · 2025
“Springfield Museums achieved a Net Promoter Score of 81, measuring visitor likelihood to recommend.”
Latest: masslive.com
CERN
Charities & non-profits · cern.ch
22NPS · 2025
“CERN's alumni network Net Promoter Score increased from 12 in 2020 to 22 in 2025, reflecting improved recommendations.”
Latest: home.cern
FD
Family Development Foundation
Charities & non-profits
96NPS · 2026
“Family Development Foundation ranked first in government customer experience with a Net Promoter Score of 96.”
Latest: bignewsnetwork.com
MS
Mortgage Soup Foundation
Charities & non-profits
100NPS · 2026
“Mortgage Soup Foundation financial services careers programme records overall satisfaction score of 4.8/5 and Net Promoter Score of +100.”
Latest: mortgagesoup.co.uk
NC
National Citizen Service (NCS)
Charities & non-profits · ncsyes.co.uk
55NPS · 2023
“NCS failed to meet its basic customer experience target NPS score of 55.”
Latest: msn.com
More companies
Number of entries in brackets.
Silent
Companies we know of in charities & non-profits that have published nothing on NPS or retention.
BR
Humanitarian Charity
T
Charity
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.