Training & certification
42
Companies
with a public disclosure
25
Gave a number
a disclosed NPS
78
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
SE
Strategic Education, Inc.
Training & certification · strategiceducationinc.com
63NPS · 2022
20212022
“Consumer satisfaction with Sophia was also very strong, with a net promoter score of 63. For the full year 2021, Sophia's operating margin was 54%, which is net of ongoin…”
Latest: Earnings call, Q4 2021
TD
The D.O.C.'s Dreams Experience Academy
Training & certification
60NPS · 2026
20262026
“Dreams Experience Academy achieved NPS of 60 and is expanding its model into new Dallas-area institutions.”
Latest: natlawreview.com
NM
NIIT MTS
Training & certification · niitmts.com
9NPS · 2025
“NIIT MTS secured top 20 spot for 16th consecutive year with a Net Promoter Score of 9/10 and 100% client renewal rate.”
Latest: scanx.trade
Mathnasium
Training & certification · mathnasium.com
80NPS · 2025
“Mathnasium reports Net Promoter Score above 80, indicating families are satisfied and seeing real results.”
Latest: 1851franchise.com
F
FGV
Training & certification · fgv.br
75NPS · 2026
“FGV survey found Net Promoter Score of 75.0 for MBA In Company and 82.4 for Short and Medium Duration programs.”
Latest: portal.fgv.br
mbaMission
Training & certification · mbamission.com
10NPS · 2026
“MbaMission has built a durable reputation among MBA admissions consulting firms with a 9.94 average Net Promoter Score across 172 verified reviews.”
Latest: poetsandquants.com
TQ
Teacher Quality and Retention Program
Training & certification
96NPS · 2025
“The Teacher Quality and Retention Program reported an average NPS of 96 among fellows, compared to 57 for typical nonprofits.”
Latest: blackprwire.com
RB
Rachel Bolton
Training & certification
73NPS · 2026
“Rachel Bolton's enterprise leadership development approach earned a 73% Net Promoter Score from participants.”
Latest: 24-7pressrelease.com
V
VEI
Training & certification
84NPS · 2025
“VEI reported an overall Net Promoter Score of 84 for its 2025 CPD program based on positive participant feedback.”
Latest: insightnews.com.au
SA
Simtech Aviation
Training & certification
93NPS · 2026
“Simtech Aviation reported a world-class Net Promoter Score of 93 from APS MCC graduates for the January to April 2026 period.”
Latest: afm.aero
DK
Direct Koaching
Training & certification
88NPS · 2024
“Direct Koaching earned 2024 Global Recognition Award with an NPS of 88, demonstrating consistent client satisfaction.”
Latest: markets.businessinsider.com
PA
PX Academy
Training & certification
93NPS · 2026
“PX Academy launches culturally competent patient experience programme and reports Net Promoter Score of +93.”
Latest: customerthink.com
More companies
Number of entries in brackets.
Adtalem Global Education Inc.6Society of Women Engineers2Synergie2123Fahrschule1AI on Maternity Leave1ALC Schools1Academy Plus Group1Atlantic's Trade Academy1CFA Institute1Cygnus Education1Dale Carnegie Training of Central and North Alabama1EF1Founder School FS26-21GP Strategies1IDP1Impact Parents1Inspired Education1Korea Education Partners1LeadHERship Program1NAHQ1Personnel Today Awards1Project Kitty Hawk1Puxin1QA1SoftServe University1Surgent Accounting & Financial Education1TPC Training Systems1Tutor Doctor1Wyzant1Zero 881
Silent
Companies we know of in training & certification that have published nothing on NPS or retention.
EE
Education Services
E
Professional Training
K
Educational Services
RE
Training Academy
TE
Coding Bootcamp
UT
Technical Training
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.