Last week in NPS & Retention

Window: 2026-09-21 → 2026-09-28

From the C-suite

The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.

84 ⭐ — Ondo (2026-09-25). Ondo reported a world-class NPS of +84 based on over 1,500 customer surveys.…
80.6 ⭐ — CVS Group plc (2026-09-25). CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings.…
72 ⭐ — HumanGood (2026-09-24). HumanGood CEO reported a 72 Net Promoter Score as core evaluation of customer satisfaction.…
2.5 ⭐ — JSX (2026-09-24). JSX CEO noted net promoter score for ATRs is 2.5 points as a measure of customer satisfaction.…
81 ⭐ — SEKO Logistics (2026-09-23). SEKO Logistics announced a record Net Promoter Score of +81 for H1 2026, building on prior scores of +68 and +71.…

NPS Intelligence News

29 qualifying disclosures · 27 in normal range · min -73, max 90, average 63.3.

Notable scores

90 ⭐ — Cornish pasty bakery (2026-09-21). New Cornish pasty bakery in market town achieved NPS of 90 since opening, based on Google review feedback.…
88 — Chariton Valley (2026-09-24). Chariton Valley achieved an 88 Net Promoter Score with Calix Agent Workforce while reducing operating costs by nearly half a million dollars year-to-date.…
86 — SERHANT. (2026-09-24). SERHANT.'s S.MPLE 2.0 AI has maintained an 86 net promoter score since launching in 2024 with over 54,000 completed requests.…
-73 — General Motors (2026-09-24). GM's dealership NPS is negative 73; only 16% of technicians believe the industry is attractive.…
6.8 — Cricket South Africa (CSA) (2026-09-26). CSA's Net Promoter Score remained resilient, rising from 6.7 to 6.8, while its GlobeScan Trust score increased from 62.6 in 2023 to 67.3 in 2025.…

🤨 A little strange

St. Ewe reported 96 — trustworthy? St. Ewe achieved 96% Engagement Net Promoter Score in 2025 with 90% survey response rate.
BugBros Pest Control reported 97 — really? BugBros Pest Control ranked #1 small employer with Net Promoter Score of 97 and perfect 5-star rating across 3,000+ reviews.

eNPS (employee)

1 qualifying disclosures · 1 in normal range · min 1, max 1, average 1.0.

Notable scores

1 — Scantox (2026-09-25). Scantox's Employee Net Promoter Score fell sharply from 50 to 1 over three years.…

Retention Intelligence Articles

24 qualifying disclosures · 24 in normal range · min 60%, max 180%, average 109.2%.

Notable scores

180% ⭐ — Ema (2026-09-24). Ema raised $77M Series B with net dollar retention of ~180%, 50+ enterprise deals, and 50-fold revenue growth in two years.…
157% ⭐ — Palantir (2026-09-27). Palantir achieved a net dollar retention rate of approximately 157%, with revenue up 149% and U.S. commercial revenue projections boosted for fiscal 2026.…
149% (Δ: +31pp) — Origin Enterprises (2026-09-23). Origin Enterprises reported net revenue retention of 149%, up from 118% previously, demonstrating strong customer expansion.…
130% — KnowledgeLake (2026-09-28). KnowledgeLake achieved 130% net revenue retention and 95% gross dollar retention, demonstrating strong expansion and retention from existing customers.…
126% — Axon Enterprise (2026-09-23). Axon Enterprise achieved 126% net revenue retention, indicating continued customer expansion.…
120% — UiPath (2026-09-25). UiPath's AI annual recurring revenue exceeds $250 million with dollar-based net revenue retention above 120% for customers.…
117% (Δ: +4pp) — Fastly (2026-09-28). Fastly's net revenue retention rose to 117% in Q2, from 113% in Q1, indicating accelerating expansion revenue from existing customers.…
60% — Dusk (2026-09-28). Dusk reports loyalty customers now account for almost 60% of sales following paid membership programme.…
80% — St. Louis Cardinals (2026-09-22). St. Louis Cardinals reported an 80% renewal rate for season ticket sales heading into the 2026 season.…

Same time, same database, next week.

Source: NPS Intelligence database · companies with a non-null name, HIGH/MEDIUM quality, canonical=1, deduped by company.

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