Last week in NPS & Retention

Window: 2026-08-31 → 2026-09-07

NPS Intelligence News

26 qualifying disclosures · 26 in normal range · min 9.8, max 95, average 63.7.

95 ⭐ — Oakworth Capital Bank (2026-09-03). Oakworth Capital Bank reported 2025 average Net Promoter Score of 95 with a commensurate client retention rate of 95%.…
94 ⭐ — VedaBio (2026-09-01). VedaBio partner UCP Merchant Medicine reports Net Promoter Score of 94 against an industry average of 71.…
90 ⭐ — Matic (2026-09-01). Matic maintains a Net Promoter Score of 90; customers save over $900 on average through its marketplace.…
9.8 — Sawblade.com (2026-09-01). Sawblade.com reports a 9.8 out of 10 net promoter score with customer satisfaction surveys averaging 4.7–4.8 out of 5.…
13 — Air India (2026-09-01). Air India's UK operations Net Promoter Score improved from -46 in FY24 to +13 in FY27 year-to-date.…

33 qualifying disclosures · 31 in normal range · min 41%, max 200%, average 112.3%.

200% ⭐ — ClickHouse (2026-09-01). ClickHouse's net dollar retention exceeds 200%, roughly double the 130% sector median.…
160% ⭐ — Palantir (2026-09-01). Palantir's net dollar retention is approximately 160%, supporting revenue durability alongside 90% YoY growth.…
148% — Fair Isaac (2026-08-31). Fair Isaac reports platform net retention reached 148%, alongside a 62% increase in platform annual recurring revenue.…
140% — PeopleX (2026-09-03). PeopleX announced net revenue retention above 140% and monthly gross churn of 0.2% in Series A disclosure.…
136% — Figma (2026-09-07). Figma reported net dollar retention rate of 136% with 15,964 total customers and positive net income of $42.6 million.…
129% — Pattern Group Inc. (2026-09-07). Pattern Group Inc. reports record net revenue retention of 129%.…
125% — Snowflake (2026-09-03). Snowflake reported a net revenue retention rate of 125% at the end of fiscal 2026.…
41% — Pump.fun (2026-09-01). Pump.fun's net revenue retention margin is 41%, lower than Hyperliquid's 73%.…
90% — Costco (2026-09-07). Costco maintains membership renewal rates at or above 90% regardless of economic conditions, driven by its low-cost model.…

Unframe reported 400% — take with a pinch of salt 🧂 Unframe achieved 400% net revenue retention and reached $100 million in total contract value.
Runway reported 300% — trustworthy? Runway's enterprise business doubled and net revenue retention climbed above 300%.

Back next Monday.

Source: NPS Intelligence database · companies with a non-null name, HIGH/MEDIUM quality, canonical=1, deduped by company.