All quiet on the NPS front? Hardly.
Weekly Digest · Issue 16 · 2026-08-31
Last week in NPS & Retention
Window: 2026-08-24 → 2026-08-31
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 66 ⭐ — XP (2026-08-25). XP reported a Net Promoter Score of 66 points in Q2 2026, reflecting recovery toward historical levels.…
NPS Intelligence News
42 qualifying disclosures · 40 in normal range · min 28, max 95, average 69.5.
Notable scores
- 95 ⭐ — ZINFI (2026-08-28). ZINFI holds the highest Net Promoter Score (95) among vendors in the Fall 2026 PRM report, achieving Leader status.…
- 95 ⭐ — Sunway Medical Centre Penang (2026-08-27). Sunway Medical Centre Penang achieved an NPS of 95 in 2026, demonstrating high patient satisfaction.…
- 92 ⭐ — Apukuski (2026-08-27). Apukuski's logistics platform achieved a Net Promoter Score of 92 with active integrations across European marketplaces and retail chains.…
- 28 — Melita (2026-08-24). Melita reported Net Promoter Score of 28 in a progress update on sustainability, community and digital innovation.…
- 30 — Virgin Australia (2026-08-28). Virgin Australia reports Strategic Net Promoter Score increased by 3 points to 30 in FY26 as airline segment delivered strong EBIT growth.…
🤨 Too good to be true?
- SpinOne reported 100 — really? SpinOne achieved a Net Promoter Score of 100 in G2's Summer 2026 Grid Report for cloud file security software.
- Everbridge reported 100 — really? Everbridge's Security Operations Team achieved a perfect Net Promoter Score of +100.
eNPS (employee)
2 qualifying disclosures · 2 in normal range · min 52, max 80, average 66.0.
Notable scores
- 80 — NWN (2026-08-27). NWN named Palo Alto Networks 2026 North America Partner of the Year, backed by an 80+ Employee Net Promoter Score.…
- 52 — SkyFii Limited (2026-08-30). SkyFii Limited's internal NPS improved from -7 to 52 (59-point swing), signalling improved employee sentiment and culture.…
Retention Intelligence Articles
39 qualifying disclosures · 37 in normal range · min 70%, max 177%, average 106.2%.
Notable scores
- 177% ⭐ — Linear (2026-08-30). Linear held 177% net revenue retention at $100M+ ARR.…
- 160% ⭐ — Sanas (2026-08-29). Sanas reported approximately 160% net revenue retention in August 2026 as customers expanded adoption of Language Translation and Speech Enhancement features.…
- 153% ⭐ — dLocal (2026-08-29). dLocal achieved a net revenue retention rate of 153%, marking the fifth consecutive quarter above 140%, with TPV retention hitting 188%.…
- 148% — Fair Isaac (2026-08-31). Fair Isaac reports platform net retention reached 148%, alongside a 62% increase in platform annual recurring revenue.…
- 126% — Axon (2026-08-25). Axon reports net revenue retention of 126% and future contracted bookings of $15.1 billion, advancing 41%, with strong growth above 30%.…
- 124% — Snowflake (2026-08-28). Snowflake reported a net revenue retention rate of 124% in Q1 2026 earnings.…
- 119% — Rubrik (2026-08-30). Rubrik reported net revenue retention of 119% in Q2, with revenue up 38%.…
- 70% — YISE Beauty (2026-08-26). YISE Beauty boasts a 70% customer retention rate on second purchase.…
- 70% — Tully Williams (2026-08-25). Tully Williams reports 70% service retention through inspections and visual documentation of maintenance needs.…
🤨 Outlier value
- Runway reported 300% — take with a pinch of salt 🧂 Runway reports net revenue retention above 300%, with a Fortune 20 customer expanding usage more than 17x this year.
- Microsoft reported 300% — take with a pinch of salt 🧂 Microsoft's net revenue retention exceeded 300% this year with strong adoption from Fortune 20 enterprises.
See you Monday. Bring questions.
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