Same NPS, different day. Mostly.
Weekly Digest · Issue 15 · 2026-08-24
Last week in NPS & Retention
Window: 2026-08-17 → 2026-08-24
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 90 ⭐ — Optum Health (2026-08-20). Optum Health's CEO disclosed a Net Promoter Score of 90, measuring patient satisfaction.…
- 70 ⭐ — Onity Group Inc. (2026-08-20). Onity Group Inc. reported a Net Promoter Score of 70 on its earnings call while balancing growth initiatives.…
- 58 ⭐ — Judo Capital (2026-08-18). Judo Capital reported FY26 earnings and credited its sector-leading Net Promoter Score of +58 for performance.…
NPS Intelligence News
49 qualifying disclosures · 48 in normal range · min 7, max 94, average 66.9.
Notable scores
- 94 ⭐ — ZINFI (2026-08-24). ZINFI reports Net Promoter Score of 94, the highest among G2's Partner Relationship Management Leaders, in early access announcement for MCP server.…
- 93 ⭐ — Simpsons Malt Limited (2026-08-18). Simpsons Malt Limited reported Net Promoter Score increased to 93 this year, with 99% of respondents satisfied with products and customer service.…
- 92 ⭐ — MTN Uganda (2026-08-20). MTN Uganda reported an NPS of 92 (customer) alongside employee engagement NPS of 51.8 for the year.…
- 7 — Australian Sailing (2026-08-21). Australian Sailing maintains a strong Net Promoter Score of 7 out of 10 in 2026 survey, demonstrating consistent confidence.…
- 9.19 — Fab Glass and Mirror (2026-08-22). Fab Glass and Mirror holds a Net Promoter Score of 9.19/10, described as elite performance backed by premium quality and service.…
🤨 Outlier value
- Loan Market reported 98 — really? Loan Market reported a network Net Promoter Score of more than 98, supported by 13,319 five-star Google reviews in New Zealand.
eNPS (employee)
3 qualifying disclosures · 3 in normal range · min -5, max 89, average 53.0.
Notable scores
- 89 — Red Carnation Hotel Collection (2026-08-18). Red Carnation Hotel Collection achieved an Employee Net Promoter Score of 89% in the 2026 Best Places to Work survey.…
- 75 — Alorica (2026-08-17). Alorica reported a global employee Net Promoter Score (eNPS) of 75.…
- -5 — St Luke's ElderCare (2026-08-19). St Luke's ElderCare's employee NPS reached -5 in 2023, highlighting the distinction between employee and customer advocacy.…
Retention Intelligence Articles
48 qualifying disclosures · 46 in normal range · min 60.1%, max 157%, average 105.8%.
Notable scores
- 157% ⭐ (Δ: +7pp) — Palantir (2026-08-22). Palantir's net dollar retention improved to 157% from 150%, demonstrating strong customer expansion.…
- 153% ⭐ — Lombard Odier (2026-08-22). Lombard Odier H1 net profit rises 25% with net revenue retention hitting 153% as client assets reach $440B.…
- 129% (Δ: +11pp) — Pattern Group (2026-08-20). Pattern Group improved its net revenue retention rate to 129%, up from 118% a year earlier and 115% in 2023.…
- 126% — Axon Enterprise (2026-08-19). Axon Enterprise reported net revenue retention of 126%, indicating existing customers are expanding their use of solutions.…
- 125% — Amagi Media Labs (2026-08-22). Amagi Media Labs shares jump over 7% with consistent net revenue retention (NRR) of around 125-126%, above global benchmark.…
- 124% — Jem (2026-08-21). Jem, a WhatsApp-based workforce management platform, reports net revenue retention of 124% with recurring revenue more than doubling year-on-year in $8.4M funding announc…
- 123% — Intapp (2026-08-18). Intapp's net revenue retention held at 123% in fiscal 2026, remaining above 120% for all four quarters.…
- 60.1% (Δ: up) — BSR REIT (2026-08-17). BSR REIT reported resident retention of 60.1% in Q2 2026, improving both sequentially and year-over-year.…
- 75% — Youdao (2026-08-22). Youdao reports retention rate of over 75% for DAO Lingshi in Q2 2026 with total net revenue of RMB 1.5 billion.…
🤨 Outlier value
- Microsoft reported 300% — trustworthy? Microsoft's net revenue retention exceeded 300% this year with strong adoption from Fortune 20 enterprises.
- BitFuFu reported 24.1% — likely a delta, churn rate, or misclassification. BitFuFu's cloud mining net dollar retention fell to 24.1%, showing client order reductions.
Onwards. Next Monday.
← All digests