Time After Time — the NPS keeps coming.
Weekly Digest · Issue 14 · 2026-08-17
Last week in NPS & Retention
Window: 2026-08-10 → 2026-08-17
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 88 ⭐ — NWN (2026-08-11). NWN named to Inc. 5000 list of America's fastest-growing private companies with record Net Promoter Score of 88 and 55% three-year revenue growth.…
- 71 ⭐ — Nitrogen (2026-08-11). Nitrogen launches Insurance Center, backed by an industry-leading Net Promoter Score of 71.…
- American Airlines (2026-08-14). American Airlines added a chief customer officer and improved its American Customer Satisfaction Index survey score by 7% as part of a restructuring push that includes Net Promoter Score focus.…
NPS Intelligence News
50 qualifying disclosures · 49 in normal range · min 10, max 95, average 68.6.
Notable scores
- 95 ⭐ — Verito (2026-08-13). Verito and Truss partnership announcement highlights Verito's 95 Net Promoter Score and strong operational track record.…
- 95 ⭐ — TUI AG (2026-08-13). TUI AG's Mein Schiff cruise brand reported a net promoter score of 95, reflecting extremely high customer satisfaction and strong pricing power.…
- 94.6 ⭐ — Roadway Moving (2026-08-16). Roadway Moving earned Stevie Awards with a Net Promoter Score of 94.6.…
- 10 — AGL Energy (2026-08-12). AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.…
- 11.7 — Suncorp Group (2026-08-12). Suncorp Group's NPS across Australian consumer business increased to +11.7 in FY26, up from +9.1 in FY25.…
🤨 Can this be trusted?
- AEONrv and Remote Vans reported 96 — take with a pinch of salt 🧂 AEONrv and Remote Vans reported a Net Promoter Score of 96, reflecting exceptional customer satisfaction and owner loyalty.
eNPS (employee)
1 qualifying disclosures · 1 in normal range · min 75, max 75, average 75.0.
Notable scores
- 75 — Alorica (2026-08-17). Alorica reported a global employee Net Promoter Score (eNPS) of 75.…
Retention Intelligence Articles
70 qualifying disclosures · 70 in normal range · min 55%, max 180%, average 104.9%.
Notable scores
- 180% ⭐ — DataBahn (2026-08-11). DataBahn announced 180% net revenue retention and zero customer churn in Series B funding round.…
- 173% ⭐ — Fisent Technologies (2026-08-12). Fisent Technologies achieved 173% net revenue retention in 2025 and recorded zero customer churn for the third consecutive year.…
- 157% ⭐ — Palantir Technologies (2026-08-14). Palantir Technologies reports net dollar retention of 157%, reflecting strong expansion within existing customer base.…
- 157% ⭐ — Palantir Technologies (PLTR) (2026-08-13). Bulls cite Palantir's net retention rate of 157% alongside accelerating revenue and bigger deal sizes as proof of business strength.…
- 153% ⭐ — DLocal (2026-08-15). DLocal reported net revenue retention of 153% and targets 60%–70% TPV growth and 25%–30% gross profit growth in 2026.…
- 150% ⭐ — Parloa (2026-08-12). Parloa deploys $350M in partnerships with SAP, Microsoft, and OpenAI; reports 150% net revenue retention.…
- 130% — Sigma360 (2026-08-12). Sigma360, ranked in the 2026 Inc. 5000, reported revenue retention in the high-90% range and net revenue retention above 130%, alongside Series B funding of $17.3M.…
- 55% — James River (2026-08-13). James River outlined a shift to 55% net retention while prioritizing underwriting profitability.…
- 55.9% — JBG SMITH (2026-08-12). JBG SMITH achieved a 55.9% renewal rate during the second quarter 2026.…
More disclosures, more questions — next week.
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