No Country for Old NPS — here are the new ones.
Weekly Digest · Issue 13 · 2026-08-10
Last week in NPS & Retention
Window: 2026-08-03 → 2026-08-10
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 92 ⭐ — Leap (2026-08-06). Leap has earned an industry-leading patient Net Promoter Score of 92.…
- 90 ⭐ — Cornerstone Advisors (2026-08-05). Cornerstone Advisors has maintained a 90 Net Promoter Score with clients under new CEO Mazen Ghalayini.…
- PageGroup plc (2026-08-07). PageGroup plc's earnings call underscored non-financial indicators including Net Promoter Score as part of its recovery strategy.…
NPS Intelligence News
43 qualifying disclosures · 43 in normal range · min 7.6, max 95, average 70.8.
Notable scores
- 95 ⭐ — WFG (2026-08-06). WFG National Title Insurance Co. closed Q2 2026 with a Net Promoter Score of 95 and a 4.9-star customer rating.…
- 94 ⭐ — Spree Hospitality (2026-08-10). Spree Hospitality achieved a record Net Promoter Score of 94 in Q1 FY27, reflecting continued focus on guest satisfaction and service excellence.…
- 93.5 ⭐ — US Physical Therapy Inc (2026-08-07). US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.…
- 7.6 — ADRO (2026-08-03). ADRO reports average Net Promoter Score of 7.6 in closed alpha tests for AI Aerodynamics Platform AOX, with 80% reuse rate.…
- 9.5 — LocalEyes (2026-08-07). LocalEyes Video Production maintains a Net Promoter Score of 9.5 and has received over 300 five-star reviews.…
eNPS (employee)
2 qualifying disclosures · 2 in normal range · min 50, max 90, average 70.0.
Notable scores
- 90 ⭐ — New Caney ISD (2026-08-07). New Caney ISD maintained an employee Net Promoter Score of 90 in its benefits programme.…
- 50 — Sylvamo (2026-08-09). Sylvamo set 2030 goals including employee net promoter score above 50 and improving customer NPS.…
Retention Intelligence Articles
56 qualifying disclosures · 56 in normal range · min 43.4%, max 152%, average 103.8%.
Notable scores
- 152% ⭐ — DLocal (2026-08-09). DLocal reported net revenue retention of 152% driven by robust merchant growth and sustained revenue expansion.…
- 136% — Figma (2026-08-08). Figma achieved 136% net dollar retention in Q2 2026, reflecting strong expansion within existing customer base.…
- 126% — Axon (2026-08-07). Axon reported Q2 net revenue retention of 126% with ARR of $1.6B; 2026 revenue growth outlook of 32–34%.…
- 125% — Palantir (2026-08-08). Palantir held net revenue retention at 125% with over 9,100 accounts using AI weekly.…
- 124% (Δ: +17pp) — Pattern (2026-08-07). Pattern's net revenue retention improved from 107% in 2022 to 124% in 2025, demonstrating growth in existing customer relationships.…
- 123% — Intapp (2026-08-06). Intapp reported cloud net revenue retention of 123% as of June 30, 2026.…
- 120% — Datadog (2026-08-10). Datadog maintains net revenue retention rates in excess of 120%, well above most peers.…
- 43.4% ⭐ — Egyptian Takaful Properties (2026-08-08). Egyptian Takaful Properties has an insurance revenue retention ratio of 43.4% in 2025, per AM Best credit rating affirmation.…
- 70% — Vision Realty & Management (2026-08-09). Vision Realty & Management targets a resident renewal rate of 70% or higher to demonstrate commitment to resident satisfaction and retention.…
Stay sceptical. See you in seven.
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