Pulp Fiction — and what NPS actually means, sometimes.
Weekly Digest · Issue 12 · 2026-08-03
Last week in NPS & Retention
Window: 2026-07-27 → 2026-08-03
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 90 ⭐ — Crane Landscape Management (2026-07-29). Crane Landscape Management achieves an NPS of 90, attributed to consistent quality, service, and product selection.…
- 80 ⭐ — Counsel Health (2026-07-28). Counsel Health launched Counsel Studio with an 80 Net Promoter Score reflecting physician-supervised care quality.…
- 71 ⭐ — SEKO Logistics (2026-07-28). SEKO Logistics achieved a world-class global Net Promoter Score of +71 for the second half of 2025.…
- 43 ⭐ — Croda International PLC (2026-07-28). Group customer Net Promoter Score is +43, with latest survey recently launched.…
NPS Intelligence News
51 qualifying disclosures · 49 in normal range · min 7.6, max 95, average 68.7.
Notable scores
- 95 ⭐ — WFG National Title (2026-07-28). WFG National Title's Direct Title Operations achieved a Net Promoter Score of 95 in Q2 2026, with a 4.9-star customer rating.…
- 93 ⭐ — Singapore Airlines / Airportr (2026-08-03). Singapore Airlines and Airportr achieved 93 Net Promoter Score in UK market, reflecting strong passenger satisfaction.…
- 90 ⭐ — SunPower (2026-08-03). SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.…
- 36 — Orange (2026-07-29). Orange reports Net Promoter Score of 36 in H1 2026, eleven points ahead of the second-ranked competitor.…
🤨 Can this be trusted?
- Net Health reported 96 — take with a pinch of salt 🧂 Net Health introduced agentic documentation tool with ScopeAI delivering 96 Net Promoter Score in rehab therapy.
- Geek Retreat reported 97 — add an even larger pinch of salt 🧂🧂🧂 Geek Retreat achieved Net Promoter Score of +97 in a national survey, its highest ever customer satisfaction rating.
eNPS (employee)
Notable score
- 75 — Alorica (2026-07-31). Alorica reported an employee NPS of 75 in 1H 2026, well above the world-class benchmark.…
Retention Intelligence Articles
47 qualifying disclosures · 44 in normal range · min 72.3%, max 180%, average 107.0%.
Notable scores
- 180% ⭐ — DataBahn (2026-08-01). DataBahn achieved 180% net revenue retention and zero customer churn as part of $40M funding round results.…
- 152% ⭐ — Flywire (2026-07-31). Flywire reports net revenue retention of 152% with existing-merchant revenues rising 58%.…
- 150% ⭐ — Palantir (2026-08-02). Palantir reports Q1 2026 net dollar retention of 150%, reflecting strong business acceleration despite stock volatility.…
- 140% — Korea Education Partners (2026-08-01). Korea Education Partners achieved 140% net revenue retention with approximately 350 paying clients nationwide.…
- 140% — D.CAMP Batch 3 startups (2026-08-01). Five startups from D.CAMP Batch 3 achieved 140% net revenue retention rate and expanded internationally.…
- 136% — Figma (2026-07-30). Figma reported 136% Net Dollar Retention Rate in fiscal year 2025.…
- 130% — Huntress (2026-07-31). Huntress reported net revenue retention above 130% and 99% customer satisfaction score as it surpassed $250M ARR.…
- 72.3% — Beike (2026-07-30). Beike reports owner renewal rate at lease expiry of 72.3% and standard-rental occupancy of 82.3%.…
- 77% (Δ: +3pp) — Forrester Research (2026-08-01). Forrester achieved 77% client retention, up 3 percentage points year-over-year in Q2 2026.…
🤨 Could it be a mistake?
- Hippo reported 38% — likely a delta, churn rate, or misclassification. Hippo reports Q2 2026 Net Retention at 38%.
- Legora reported 400% — really? Legora achieved over 400% net revenue retention with eightfold year-on-year revenue growth.
- Abstract Security reported 264% — really? Abstract Security reported 264% net revenue retention amid 380% ARR growth.
See you Monday. Bring questions.
Same time next week.
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