Eight days a week is one too many for a weekly NPS round-up.
Weekly Digest · Issue 08 · 2026-07-06
Last week in NPS & Retention
Window: 2026-06-29 → 2026-07-06
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 75 ⭐ — Royal Caribbean (2026-07-02). Royal Caribbean CEO Jason Liberty said consumer perceptions have pushed the line's Net Promoter Score of 75 (mid-70s generally, into the 80s for the Icon Class) over the last decade.…
- 70 ⭐ — Future Proof (2026-07-01). Future Proof, an award-winning events company, consistently achieves event Net Promoter Scores of 70+ and satisfaction rates above 95%.…
- 92 ⭐ — Valmark Financial Group (2026-06-29). Valmark Financial Group achieved its highest Net Promoter Score ever at 92 among firm owners.…
- 69 ⭐ — Piguet Galland & Cie SA (2026-06-29). Piguet Galland & Cie SA CEO disclosed a Net Promoter Score of 69 in private banking.…
NPS Intelligence News
27 qualifying disclosures · 25 in normal range · min 9.8, max 92, average 68.2.
Notable scores
- 92 ⭐ — Tipmont REMC (2026-07-01). Tipmont reports a Net Promoter Score of 92, demonstrating consistent delivery of unmatched customer experiences.…
- 90 ⭐ — Calix (2026-06-29). Calix reported a Net Promoter Score of 90 and zero call center churn with its Calix One agentic AI offering.…
- 89 — ANET (Arista Networks) (2026-07-03). ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.…
- 9.8 — Relevant Software (2026-06-30). A fintech software development company reports 96% employee retention and an NPS of 9.8 with a senior-heavy engineering team.…
- 35 — D2L (2026-06-30). D2L achieved a Net Promoter Score of 35, an 11-point increase from the previous survey, as disclosed in its 2026 sustainability report.…
🤨 Looks suspicious
- Ryan (Law Firm - unnamed AI legal service) reported 100 — trustworthy? An AI-native law firm co-founded by Ryan reports a perfect 100% Net Promoter Score reflecting strong customer experience.
- EPC Group reported 100 — really? EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.
Retention Intelligence Articles
37 qualifying disclosures · 36 in normal range · min 69.5%, max 150%, average 107.9%.
Notable scores
- 150% ⭐ — Palantir (2026-07-03). Analyst flagged Palantir's net revenue retention of 150% with 85% year-over-year revenue growth.…
- 140% — Databricks (2026-06-30). Databricks reported net retention above 140%, driven by strong AI product adoption and expansion within existing customers.…
- 139% — Figma (2026-07-04). Figma's net dollar retention (NDR) is 139%, measuring revenue kept and grown from existing customers over a 12-month period.…
- 136% — Fair Isaac Corporation (FICO) (2026-07-05). FICO reported dollar-based net retention revenue of 136%, reflecting strong platform customer expansion.…
- 130% — Cerby (2026-07-05). Cerby reported 130% net revenue retention year-over-year, supported by increased average deal size and customer expansion.…
- 127% — Pattern (2026-07-05). Pattern reported improved net revenue retention rate of 127%, driving strong investor confidence.…
- 125% — Axon Enterprise (2026-07-02). Axon Enterprise reported 125% net revenue retention, cited in rating upgrade due to strong demand fundamentals.…
- 69.5% — AIMS APAC REIT (2026-07-05). AIMS APAC REIT reported a retention rate of 69.5% for FY2026.…
- 70% — Marcus & Millichap (2026-07-03). Marcus & Millichap reports lease renewal rates have hovered near 70 percent in recent quarters for New York City multifamily properties.…
🤨 Looks suspicious
- Club reported 30% — likely a delta, churn rate, or misclassification. Club (D2C streetwear brand) achieved approximately 30% customer retention rate, with repeat customers driving significant growth.
Until the next batch lands.
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