Healthcare & Pharma
Healthcare & Pharma has long outscored the cross-sector median, and that trend continues: 593 scored disclosures deliver a median of 83.0, lifted by core provider and telehealth models and weighed down by insurance-heavy businesses. RareMed and Health Network One both posted perfect 100.0 scores, while Humana and CSL appeared in the bottom quintile with single-digit readings.
Solid, stable performance with a recent dip
The 593 Healthcare & Pharma disclosures recorded in the database deliver an average of 78.6 and a median of 83.0, well above the corpus median of 74. This nine-point advantage reflects the sector's enduring emphasis on patient experience and the structural incentives—reimbursement, reputation, and retention—that keep satisfaction top-of-mind. Within the mix, pure-play healthcare providers and SaaS-enabled services pull the distribution upward, while insurance and hospitality-adjacent segments apply downward drag.
Volume growth has been steady: from four disclosures in 2016 to a peak of 95 in 2025. The first half of 2026 contributed 89 data points, on pace to match or exceed last year's total. Median scores climbed from 71.5 in 2016 to 88.0 in 2020, then settled into a range around 83.0 from 2021 onward. The 2026 average of 78.0 represents a modest softening, driven in part by a handful of very weak scores surfacing in the first half of the year.
NPS evolution
After an early ramp through 2020, the sector's median has plateaued in the low-to-mid 80s. The 2022 dip to 73.5 average (likely a composition effect from fewer disclosures that year) recovered quickly, and the 2026 year-to-date average of 78.0 sits just below the long-run trend line. Mature providers are holding scores; newer entrants span a wider quality band.
Disclosure volume
Annual disclosure counts have grown consistently since 2016, surging through 2020 and 2021 as telemedicine and digital health models gained visibility. The 2022–2023 pause in growth gave way to a rebound in 2024 and 2025, and the 2026 run rate suggests this year will match or slightly trail 2025's total of 95.
Company stories
Oscar Health's 57-point climb
Oscar Health rose from 30.0 in April 2021 to 87.0 in August 2025 across six disclosures, the largest gain in the dataset. The insurer's investment in concierge care teams, digital-first enrollment, and transparent plan design appears to have transformed member sentiment over four years.
Teladoc's sharp reversal
Teladoc fell from 95.0 in June 2021 to 60.0 one month later, a 35-point drop that coincided with rapid post-pandemic scale-up and integration challenges following the Livongo acquisition. One Medical experienced a similar 30-point decline from 90.0 to 60.0 between early 2020 and early 2021, reflecting the strains of pandemic-era demand surges.
Outliers on the low end
RACGP, the Royal Australian College of General Practitioners, recorded −50.0 in September 2022, the sector's only negative score and a rare glimpse of professional-body member dissatisfaction. Humana's 13.0 disclosure in February 2026 and CSL's 9.41 score in July 2024 illustrate that even large, established brands can struggle when service complexity or claims friction overwhelms the customer relationship.
Fresh in 2026
Recent disclosures highlight momentum in appointment-driven care and the persistent challenge of large-scale payer models:
- Terveystalo reported 88.0 for Q2 2026 appointments, up 1.3 points quarter-on-quarter.
- Diverge Health earned 90.0 among participating practices, placing the program in the top cohort of value-based care initiatives.
- Spree Hospitality achieved 94.0 in Q1 FY27, reflecting exceptional guest satisfaction across an expanded portfolio.
- Handspring maintained 81.0 for mental health services, signaling sustained trust in a high-touch specialty.
- An unnamed LLM hospital pilot recorded 11.8 at conclusion, down from 20.0 at initiation—a cautionary data point on AI-driven clinical workflows and administrative automation.
Older nuggets worth a second look
- Oak Street Health reported 92.0 in September 2017 as it expanded to Philadelphia, an early proof point for the Medicare Advantage primary-care model.
- MDsave posted 91.0 in August 2017, starkly contrasting with the 31.0 scores of some partner hospitals—a reminder of the arbitrage opportunity in transparent pricing.
- Elements Massage studios reached 86.0 in June 2017, double the massage-industry average of 50.
- Compass Professional Health Services delivered 83.0 in October 2017, setting a benchmark for correctional and post-acute care.
- BioPlus Specialty Pharmacy ranked number one in patient satisfaction at 75.0 in August 2017.
- eHealth's Medicare Customer Care Team earned 73.0 in October 2016, an early marker of tech-enabled enrollment's potential.