Logistics
Logistics operators are outpacing the all-sector benchmark, with Roadway Moving posting multiple 90+ scores through mid-2026, SEKO Logistics earning B Corp certification with a 71, and First Bus climbing from single digits while reducing service disruptions.
Sector health check
The 86 scored disclosures in logistics yield a median NPS of 71.5 and an average of 64.2, comfortably ahead of the corpus median of 74—though the drag from lower-performing transport sub-categories pulls the average down. Moving services, delivery specialists, and air cargo handlers cluster well above the median, while traditional public transit and parcel incumbents face persistent detractor loads. The sector remains fragmented: pure-play logistics firms report with discipline, but the broader transportation universe shows spotty measurement and wide variance.
NPS evolution
Annual medians swung from 87.5 in 2020 to a low of 59.0 in 2019, then rebounded through 2025 (75.0) before settling at 71.0 in 2026. Disclosure volume climbed sharply in 2024 and 2025, reflecting maturation of customer-experience programs and, for some operators, investor-relations pressure during consolidation waves.
Disclosure volume
From a handful of reports in 2018 and 2019, the sector added 13 disclosures in 2024, 31 in 2025, and already 17 through mid-2026. That acceleration mirrors enterprise deployments of post-pandemic feedback infrastructure and the entry of venture-backed last-mile startups into the corpus.
Sub-sector view
The sub-sector breakdown below reflects the top raw categories in the fact pack; median scores range from high teens in public transit to the low 90s in moving services, illustrating the bifurcation between asset-heavy municipal operators and nimble private logistics brands.
| Sub-sector | n | Median |
|---|---|---|
| Logistics / Moving Services | 2 | 91.0 |
| Logistics / Delivery | 3 | 80.8 |
| Transportation / Logistics | 5 | 78.0 |
| Transportation | 8 | 38.0 |
| Public Transportation | 3 | 38.0 |
Company stories
The moving-services breakout
Roadway Moving dominates the recent high-score leaderboard with four separate disclosures between April and June 2026, reporting 91.0, 91.0, 93.0, and 94.6. The company cited both customer NPS and an employee NPS of 93 as it expanded its fleet to 85 vehicles and opened a Denver market ahead of peak summer demand. At the opposite pole, Yodel logged a 10.0 in April 2018, and NZ Post recorded 0.0 in March 2019, illustrating the reputational cost of missed delivery windows in traditional parcel networks.
B2B logistics and air cargo
SEKO Logistics reported a "world-class" 71 for the second half of 2025, disclosed in both May 2026 releases as the company secured B Corp certification. Swissport marked its 30th anniversary in May 2026 with an 84 NPS alongside 98.5% on-time performance, demonstrating that ground-handling can sustain airline-grade loyalty metrics. Meanwhile, J.B. Hunt posted 58 in February 2026, earning its sixth consecutive Best Overall Intermodal Provider title in the JOC Survey.
Public transit and the detractor drag
MATA sits at the bottom with a -17 in October 2024, and Holgate reported -52 in March 2024. First Bus climbed from 11 to 17 in June 2026 after cutting lost mileage by 17%, a modest gain that still leaves the operator far below sector norms. Stagecoach recorded 1.9 in both August 2025 disclosures, underscoring the structural headwinds facing legacy bus networks in smaller UK markets.
Fresh in 2026
Seventeen disclosures have landed since January, led by repeat filers and a handful of new entrants:
- RePack (July 2026, 79) described its score as "equivalent to a standing ovation in the logistics industry," framing reusable packaging as a loyalty driver.
- Voilà (June 2026, 70) paired its NPS with 95% weekly on-time delivery and 98% fulfillment, highlighting operational consistency in grocery last-mile.
- Bonheur ASA / Balmoral (May 2026, 36) saw NPS fall from 63 in Q1 2025 to 36 in Q1 2026, the sharpest single-year drop in the recent corpus.
- Swissport (May 2026, 84) and SEKO Logistics (May 2026, 71) used anniversary and certification milestones to anchor their scores in broader corporate narratives.
Older nuggets worth a second look
- CATS bus service in Charlotte disclosed 29 in December 2015, one of the earliest public-transit NPS releases in the corpus and still above many peers a decade later.