Zurich
zurich.com ↗In their words
“Zurich's Women's Innovation Network events achieved an NPS of 86.”
“Zurich Insurance announces strategy focused on strengthening customer loyalty and retention in retail segment.”
“Zurich benefited from significant rate increases and improved customer retention.”
NPS disclosures (4)
Zurich's Women's Innovation Network events achieved an NPS of 86.
Guidewire systems implementation contributed to Zurich's increased Net Promoter Score.
Zurich's first quarter saw improvement in Net Promoter Score versus December 2017 levels.
Zurich won the AFA Consumer Choice award 'greatest gain in advocacy' category, which ranks insurers on net promoter score.
Retention disclosures (3)
Zurich Insurance announces strategy focused on strengthening customer loyalty and retention in retail segment.
Zurich benefited from significant rate increases and improved customer retention.
Zurich announced improved customer retention levels in 2017 despite annual profit challenges.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.