Zuora Inc
zuora.com ↗In their words
“Dollar-based retention rate was 103%, an increase of 3 basis points compared to January 31, 2021.”
“Net Dollar Retention Current period ARR compared to prior year's ARR from existing customers 100% 105%+ 112%-115%”
“Net Dollar Retention Current period ARR compared to prior year's ARR from existing customers 100% 105%+ 112%-115%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Zuora introduces Collections, an AI-powered solution designed to improve customer retention and protect future revenue within the customer lifecycle.
Net revenue retention: 108% (Q4 FY2023) — “Dollar-based Retention Rate was 108%, compared to 110% as of January 31, 2022.”
Net revenue retention: 103% (Q1 FY2022 (ended April 30, 2021)) — “Dollar-based retention rate was 103%, an increase of 3 basis points compared to January 31, 2021.”
Net revenue retention: 112% (FY25E) — “Net Dollar Retention Current period ARR compared to prior year's ARR from existing customers 100% 105%+ 112%-115%”
Net revenue retention: 105% (FY22E) — “Net Dollar Retention Current period ARR compared to prior year's ARR from existing customers 100% 105%+ 112%-115%”
Net revenue retention: 100% (Q4 2020) — “ … + NDR Improvement Taking Shape Q4 20 Q1 21 Q2 21 Q3 21 Q4 21 FY22 Target*”
Zuora Analytics and Zuora Billing support customer retention and subscription experience improvements.
Zuora reported a customer retention rate of 112% (net revenue retention), up 2% from Q4, as a key metric for subscription software companies.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.