Zions Bancorp
zionsbancorporation.com ↗In their words
“The net promoter score from Greenwich's surveys is of course a widely used barometer of customer experience and one that can be mapped to other industries.”
“Zions Bancorp community programs partnership supports customer engagement and long-term customer retention.”
Disclosed NPS over time
Every Net Promoter Score Zions Bancorp has published, by date.
NPS disclosures (13)
…Satisfaction: -with Bankers 79 53 57 1st -with TMO/CM Specialist 62 49 58 1st -with Cash Management 53 44 48 1st Net Promoter Score** 55 40 54 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* Source: Coalition Greenwich Voice of…
…Satisfaction: -with Bankers 79 53 57 1st -with TMO/CM Specialist 62 49 58 1st -with Cash Management 53 44 48 1st Net Promoter Score** 55 40 54 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* Source: Coalition Greenwich Voice of…
…59 46 51 1st Digital Product Capabilities 56 38 45 1st Overall Customer Satisfaction with Bankers 69 52 54 1st Net Promoter Score** 63 45 53 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* NON-GAAP FINANCIAL MEASURES 37 In…
…64 50 54 1st Digital Product Capabilities 58 41 46 1st Overall Customer Satisfaction with Bankers 78 55 58 1st Net Promoter Score** 52 40 48 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
…64 50 54 1st Digital Product Capabilities 58 41 46 1st Overall Customer Satisfaction with Bankers 78 55 58 1st Net Promoter Score** 52 40 48 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
…64 50 54 1st Digital Product Capabilities 58 41 46 1st Overall Customer Satisfaction with Bankers 78 55 58 1st Net Promoter Score** 52 40 48 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
…64 50 54 1st Digital Product Capabilities 58 41 46 1st Overall Customer Satisfaction with Bankers 78 55 58 1st Net Promoter Score** 52 40 48 1st Source: 2023 Coalition Greenwich Market Tracking Program Nationwide . * Excellent Citations are a "5"…
…66 45 54 1st Digital Product Capabilities 51 44 52 2nd Overall Customer Satisfaction with Bankers 72 55 61 1st Net Promoter Score** 56 27 45 1st Source: 2022 Greenwich Associates Market Tracking Program Nationwide . * Excellent Citations are a…
…66 45 54 1st Digital Product Capabilities 51 44 52 2nd Overall Customer Satisfaction with Bankers 72 55 61 1st Net Promoter Score** 56 27 45 1st Source: 2022 Greenwich Associates Market Tracking Program Nationwide . * Excellent Citations are a…
The net promoter score from Greenwich's surveys is of course a widely used barometer of customer experience and one that can be mapped to other industries.
…40 60 80 100 Bank You Can Trust 63 63 51 0 20 40 60 80 100 Digital Product Capabilities 65 61 31 0 20 40 60 80 100 Net Promoter Score 61 56 19 0 20 40 60 80 100 Net Promoter Score Zions Bancorp Zions’ Peer Group Avg Average of Four Major Competitors…
…Credit 73 70 92 2nd Speed in Responding to a Loan Request 70 66 78 3rd Flexible Terms and Conditions 67 63 80 3rd Net Promoter Score 56 33 48 1st Small Business (Revenues of $1-$10 million) Overall Satisfaction Overall Satisfaction - Customers 70 42…
…Credit 73 70 92 2nd Speed in Responding to a Loan Request 70 66 78 3rd Flexible Terms and Conditions 67 63 80 3rd Net Promoter Score 56 33 48 1st Small Business (Revenues of $1-$10 million) Overall Satisfaction Overall Satisfaction - Customers 70 42…
Retention disclosures (1)
Zions Bancorp community programs partnership supports customer engagement and long-term customer retention.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.