Zepto
zepto.com ↗In their words
“Zepto CEO reports NPS stabilised in the mid to high eighties as frequency of usage doubled.”
“Zepto maintains 88-point NPS and 60% month-1 buyer retention as it nears unicorn status with $200M funding.”
“Zepto reported a month-on-month buyer retention rate of 65% and an 88-point Net Promoter Score in its Series C funding milestone.”
Disclosed NPS over time
Every Net Promoter Score Zepto has published, by date.
NPS disclosures (4)
Zepto CEO reports NPS stabilised in the mid to high eighties as frequency of usage doubled.
Zepto maintains 88-point NPS and 60% month-1 buyer retention as it nears unicorn status with $200M funding.
Zepto reported a month-on-month buyer retention rate of 65% and an 88-point Net Promoter Score in its Series C funding milestone.
Zepto founders report that NPS shot up after launching 10-minute delivery service, with customers responding positively to rapid delivery.
Retention disclosures (2)
Zepto launched Zepto Pass, a membership strategy designed to improve customer retention in Indian quick commerce.
Zepto launched Zepto Pass membership programme to boost user retention and overall user experience.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.