Youxin Technology Ltd
In their words
“For the six months ended March 31, 2023 and 2024, our customer renewal rate was 88% and 100%, respectively, and representing an approximately 12% increase.”
“For the six months ended March 31, 2023 and 2024, our churn rate was 39% and 71%, respectively and representing an approximately 32% increase.”
“Customer renewal rate accounts for 85% for the fiscal year ended September 30, 2023, up nearly 2% from 83% for the year ended September 30, 2022.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate: 100% (H1 2024) — “For the six months ended March 31, 2023 and 2024, our customer renewal rate was 88% and 100%, respectively, and representing an approximately 12% increase.”
Churn: 75% (H1 2024) — “For the six months ended March 31, 2023 and 2024, our churn rate was 39% and 71%, respectively and representing an approximately 32% increase.”
Retention rate: 85% (FY2023) — “customer renewal rate accounts for 85% for the fiscal year ended September 30, 2023, up nearly 2% from 83% for the year ended September 30, 2022.”
Churn: 64% (FY2023) — “churn rate, which is calculated by dividing the number of lost customers during a period by the total number of customers at the start of the time period, significantly increased from 32% for the year ended September 30, 2022, to 64% for the year ended September 30, 2023.”
Retention rate: 88% (H1 2023) — “customer renewal rate was 88% for the six months ended March 31, 2023, compared with 92% for the six months ended March 31, 2022”
Churn: 39% (H1 2023) — “churn rate was 39% and 32% for six months ended March 31, 2023 and 2022, with approximately 7% growth”
Retention rate: 64% (six months ended March 31, 2023) — “customer renewal rate was 64%, a significant increase from 17% for the six months ended March 31, 2022”
Churn: 29% (six months ended March 31, 2023) — “churn rate was 16% and 29% for the six months ended March 31, 2023 and 2022, with approximately 50% growth”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.