XPeng Inc.
xpeng.com ↗In their words
“Our quality management system and customer satisfaction as measured by NPS improved rapidly. Overseas deliveries nearly doubled to 45,000 units with revenue from overseas markets contributing over 15% of total revenue.”
“Our NPS and OTA satisfaction scores improved continuously in the first half of the year, reaching an industry-leading level as we prioritize customer-centric transformation.”
“Operations, and right now we have one big line of business operational team that actually coordinates different projects and different lines of business that allowed us to actually improve our net promoter score, or NPS for several months in a row.”
Disclosed NPS over time
Every Net Promoter Score XPeng Inc. has published, by date.
NPS disclosures (11)
In 2025, we set a target of 85%, achieving a cumulative actual rate of 87.2%, which exceeded our expectations. On this basis, the Company conducts monthly dedicated NPS surveys covering key service touchpoints such as test drive, new vehicle delivery,…
Our quality management system and customer satisfaction as measured by NPS improved rapidly. Overseas deliveries nearly doubled to 45,000 units with revenue from overseas markets contributing over 15% of total revenue.
German research firm USCALE ranked XPeng at the top of Net Promoter Score rankings among Chinese automakers in Europe.
XPeng showcased an NPS of 81% in DACH markets, far exceeding the industry average and demonstrating strong customer loyalty.
…of users recommending XPENG products and services to others, with results driving follow-up visits and improvement plans across departments to continuously improve customer satisfaction .In 2024, the average NPS score improved by 25% compared to 2023.
It also conducted a monthly Net Promoter Score (NPS) survey, increasing its average 2023 NPS score by 8% compared with its score in 2022. • Information Security: No information security breaches, or other cybersecurity incidents occurred throughout the…
Our NPS and OTA satisfaction scores improved continuously in the first half of the year, reaching an industry-leading level as we prioritize customer-centric transformation.
…operations, and right now we have one big line of business operational team that actually coordinates different projects and different lines of business that allowed us to actually improve our net promoter score, or NPS for several months in a row.
NPS (Net Promoter Score): also known as word-of-mouth, is a metric used to measure the possibility of a user referring an enterprise or service to others.
At the same time, I incorporated the net promoter score or NPS into the core performance indicators for a variety of business functions and required feedback collection on a monthly basis.
Multi-dimensional evaluation indicators: Comprehensive surveys are conducted regarding indicators such as vehicle repair, NPS net promoter value, and after-sales satisfaction, striving to obtain thorough and honest customer evaluations.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.