Xero
xero.com ↗In their words
“Xero maintains annual customer retention rate of more than 80%, expected to improve.”
“Xero's growth model relies on recurring revenue, customer retention and additional services expansion.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Xero's growth model relies on recurring revenue, customer retention and additional services expansion.
Xero maintains annual customer retention rate of more than 80%, expected to improve.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.