Woolworths
woolworths.com.au ↗In their words
“Woolworths' Voice of Customer NPS stagnated at 43 in Q3, reflecting customer trust challenges.”
“Woolworths reported Net Promoter Score rising by three points year-on-year, reflecting improved brand reputation.”
“Woolworths shows improving customer perceptions with Net Promoter Scores trending higher, supporting analyst bullish upgrade.”
NPS disclosures (9)
Woolworths reported Net Promoter Score rising by three points year-on-year, reflecting improved brand reputation.
Woolworths shows improving customer perceptions with Net Promoter Scores trending higher, supporting analyst bullish upgrade.
Woolworths' Net Promoter Score increased by three points year-on-year, reflecting improved customer sentiment.
Woolworths' Voice of Customer NPS stagnated at 43 in Q3, reflecting customer trust challenges.
Woolworths aims to lift its Net Promoter Score as part of its $400m cost savings target.
Woolworths' voice-of-customer NPS declined by one point following legal proceedings announcement.
Woolworths links customer net promoter score to executive short-term incentive compensation.
Woolworths Group's Australian Food Voice of Customer NPS improved over the year, ending Q4 2019 at a higher level.
Woolworths planning to introduce Net Promoter Score in FY19 as part of short-term incentive customer feedback measures.
Retention disclosures (1)
Woolworths reports that Marley Spoon meal-kit service has 'extremely high' customer retention and strong financial performance ahead of stake sale.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.